In the world of resorts, the smallest details are often the ones that speak the loudest. While some of the owners often focus more on major overhauls with their renovations and making sure that the area is aesthetically pleasing to the eye, most guests often form an opinion on some elements that go unnoticed. See info about a resort on this webpage here.
The lovely chandeliers are not just the ones that count, but some people really appreciate the tiny touches like cold drinks whenever they book a hotel. Travelers are now more discerning because they’ve already been to plenty of staycations, and they’re now better at absorbing a lot of things. Here are some of the things that they generally notice when it’s their first time in a house.
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The Cleanliness Standard Isn’t Just About Sparkling Floors
You need to prioritize hygiene in every corner, especially if you’re the owner, and this is going to be beyond mopping the lobby. The travelers are going to pay attention to the cleanliness in the corners and those under the furniture pieces to see if sanitation is being followed. They will also scrutinize the bathroom for any signs of mold or soap scum, so make sure to remove these from your entire property if applicable.
Bed linens should be fresh-smelling, and they should be free from any signs of wear. The guests wouldn’t have to wonder whether the sheets were changed because small signs of neglect can rub guests the wrong way, and it can cause the hotel to lose customers. It’s also important to add scents of cleanliness because unpleasant odors can be off-putting to guests. Neutral fragrances are often associated with well-maintained spaces, so avoid harsh chemical smells as well.
The Atmosphere Tells a Story Before the Staff Says Hello
The lights in your entryway are going to tell a story and this is the same with the temperature. Guests appreciate straightforward layouts and it’s ideal if they can see the receptionists right away. Avoid stale air and a cluttered area that can dull the senses if you want to achieve a welcoming atmosphere.
A thoughtfully designed space with tasteful décor is going to give a smoother flow from the entrance, and this is the same thing with a clearly defined area for lounging. Everything should be intuitive, and the noise levels should be kept at a minimum. Avoiding loud echoes can help, and it should just be soft melodic music that can help people relax more. The hallways should be large enough to accommodate a lot of guests, especially during peak seasons.
Details That Signal Quality Without Saying a Word
Guests love to be seen, and some staff should be able to put themselves in a consumer’s shoes. You would want to create an individualized travel profile for each traveler where you can track their special requests, like iced drinks upon arrival. Accommodating them personally will also help, and you should be able to have a timely response when they ask.
Offer them refreshing drinks with the help of commercial ice makers. Fruit juice served chilled or a smoothie with blended ice is going to make their day better. For those who prefer alcoholic beverages, there are also whiskey on the rocks or mint juleps that you can serve for refreshments. Others would prefer an iced macchiato, so it’s really a good idea to add an ice maker so you can conveniently pour them to each guest, even if you’re facing a busy day.
Many of them notice it when things are done intentionally, and a handwritten welcome note will never get out of style. Be consistent with your branding and add some touches like neatly arranged toiletries.
There should also be a variety of TV channels that they can watch and a fast Wi-Fi connection for their needs. These are the small things that don’t cost much but will make a difference in their stay.
On the flip side, if you don’t provide them with internet access, they’re going to remember it, and they may leave you a negative review afterward. Also, there should be amenities like extra USB outlets or blackout curtains that are designed to make them feel more rested even in the mornings.
Staff Behavior Sets the Tone for Everything Else
The whole point is to make sure that the guests have a lovely stay in your hotel. It’s best if all their needs are met by polite staff members, and this is often more than enough to turn a modest accommodation into a favorite destination. On the other hand, poor communication can often ruin an otherwise beautiful stay, so you might want to be careful with this.
If guests were greeted and their questions were answered, you can expect them to feel valued. Their problems should have solutions, and they should be able to see the staff willingly go the extra mile for the best experience. Find info about hotel management in this link: https://safetyculture.com/topics/hotel-management/.
Training the staff to anticipate everyone’s needs and have that culture of service at every touchpoint is important. Consistency with housekeeping is a must, and having the right equipment and staff to create good moments creates customer loyalty.
